Why is my customer's address not accepted by your website?

Updated 7 months ago by Marisa Sharma

In the case that our website is rejecting the address entered, simply reach out to our Support Team and we will look to resolve the issue.

In most cases, the issue may be because of a simple typo or inaccuracy. For example, when entering an address, if UPS sees a mismatch between the city and zip code you entered, it will alert you to correct before the address is accepted in our system


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