Returns, Reprints, Refunds, and Cancelling

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Returns, Reprints, Refunds, and Cancelling

23 articles

Can I place a reprint with a slight design change?

REORDER WITH ARTWORK CHANGES:. Sorry but there is no quick way to order a reprint if your artwork has changed. IMPORTANT! : If you want to change your files, then this is not considered a reprint and…

Updated 3 months ago by Jessica Lowry

Will the colors look the same on a reprint?

There is no guarantee that the colors will look exactly the same on a reprint. If you are color critical and want to ensure the best possibility of colors matching on a reprint, please follow these s…

Updated 3 months ago by Alexis Underwood

Can I cancel or change my order?

Orders that have not been approved or finalized for production can be canceled at any time. However, once an order is finalized and in production it cannot be altered or canceled. To cancel an order…

Updated 3 months ago

How long do I have to cancel my order?

If your order has not yet been finalized for production then you can make edits or cancellations on your end. You can do this by visiting your recent orders page and using the drop down menu on the f…

Updated 3 months ago by Marisa Sharma

Can I place a reprint with changes to the quantity or paper stock from the original order?

REORDER WITH CHANGES:. Yes, You Can!. If you wish to print an exact reorder (same artwork as before) , but with modifications to the original order that relate to things such as: Quantity Changes. Pa…

Updated 3 months ago by Jessica Lowry

How do I cancel my order?

As long as the order has not yet been finalized for production you may cancel it at any time. To cancel your order, log in to your account and go to your Recent Order section. Then simply select "Can…

Updated 3 months ago by Marisa Sharma

What do you mean by satisfaction guarantee?

At 4OVER4.COM, we stand strongly behind our work. If a job is unacceptable due to defects in workmanship, we will either reprint it and ship it to you at no cost or issue you a future credit. Please…

Updated 3 months ago

What if I receive the incorrect quantity?

More is Always Better. In some cases, you may receive extra pieces of your order at no extra charge. However, if you notice that there is a large part of your order missing please contact our support…

Updated 3 months ago

My order has arrived but there is something missing. What should I do?

When there is an order with multiple products included, we aim to consolidate all the products in as few boxes as possible. However, in some cases, we may still need to ship some products separately.…

Updated 3 months ago by Marisa Sharma

What if I immediately recognize an error in my order?

If your order has not yet been finalized for production then you can make edits or cancellations on your end. You can do this by logging into your account and visiting your recent orders page and usi…

Updated 3 months ago by Marisa Sharma

I have a reprint of an order. What do I have to do?

EXACT REORDER:. In the case that you do want an exact reorder , simply log into your account and look under your order history. Once there, locate the order you wish to reprint and select the option…

Updated 3 months ago by Jessica Lowry

How do I place a reprint?

Updated 3 months ago by Jessica Lowry

I have an exact reprint of an order. Do I get a discount?

Since we do not charge setup fees to begin with (as files are already provided), there are no discounts on reprint orders. In the case that you do want an exact reorder (same artwork) , simply log in…

Updated 3 months ago by Jessica Lowry

What if my delivery is late?

All delivery dates on our website are estimated, however, if you are concerned about the whereabouts or arrival of your delivery simply contact us at the link below and we will do our best to resolve…

Updated 3 months ago by Marisa Sharma

Can I return my product if I do not like it?

If there is an issue with your order please contact us within ten days of receiving your order at complaints@4over4.com. To return the product there needs to be reasonable cause such as a defect, err…

Updated 3 months ago

My order arrived damaged.

Please contact our support team immediately so we can address the issue. Contact our Support Team at the link below or call at (718) 932-2700 Monday - Friday , 10AM - 6PM EST Contact Support.

Updated 3 months ago by Marisa Sharma

Can I place a reprint but change the size or product?

REORDER WITH CHANGES:. Yes, in the case that you want to reorder with modifications to the original order, log into your account and look under your order history. Once there, locate the order you wi…

Updated 3 months ago by Jessica Lowry

Can I reorder something I've ordered before?

Yes! EXACT REORDER: In the case that you do want an exact reorder , simply log into your account and look under your order history. Once there, locate the order you wish to reprint and select the opt…

Updated 3 months ago by Jessica Lowry

My order arrived but it's not at all what I expected. What can I do?

Please contact us within ten days of receipt of your order. To do so please send an email with the order number to complaints@4over4.com. A technical manager will review your issue and get in touch w…

Updated 4 months ago

If there is a problem with my order will I need to return it to 4OVER4?

Please contact us within ten days of receipt of your order. To do so please send an email with the order number and images of the issue to complaints@4over4.com. A technical manager will review your…

Updated 4 months ago

Can I get a refund?

Updated 4 months ago

Can I cancel a single item from my order?

Yes! As long as the order has not been finalized for production you may edit or remove any products from your order. To cancel an item, you can go to your recent order section of your account. Then u…

Updated 4 months ago

Returns and Refunds

If there is an issue with your order please contact us within ten days of receiving your order at complaints@4over4.com. Please be as descriptive as possible concerning what the issues with the produ…

Updated 4 months ago