Shipping & Delivery

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Are there any fees for picking up my order?

No, there are no fees applied if you choose to pick up your order from 4OVER4.COM headquarters in Astoria, New York.

Updated 3 years ago by Marisa Sharma

Can 4OVER4 drop ship a package to my customer?

Yes. Drop shipping (also known as blind shipping) is typically used when you place an order from 4OVER4.COM to ship to one of your own clients. In other words, your client will believe that you are t…

Updated 3 years ago

Can I change the shipping speed or method?

If the order has not been authorized yet for production, you can edit the details of the order from your account. This includes being able to change the quantity, paper-type, shipping address, etc..…

Updated 3 years ago

Can I change/edit a shipping address after placing an order?

If the order has not been finalized for production then yes. You can go into your account and edit the address and shipping method. If the order is already in production then you need to contact the…

Updated 3 years ago

Can I pick up my order for Lenticular cards?

Sorry. We don't offer pick up service on 3D Lenticular orders.

Updated 3 years ago by Marlon

Can I pickup my order at your facility?

Yes! We allow pickups from Monday through Friday from 10 a.m. to 5:30 p.m. EST. You will be notified once your order is completed and ready for pickup via email. The address for pickup is: 1941 46 St…

Updated 3 years ago

Can I require someone to sign for my order when it arrives?

No, we're not able require a signature from an order during delivery. As an alternative, you might want to consider signing up for UPS MyChoice. This would offer you more control over your delivery.

Updated 3 years ago

Can I split my order and ship to multiple addresses?

Yes you can, however, only if your order has a single item in it. If you want to split ship multiple different products, you must place a separate order for each. There will be a check box on the shi…

Updated 3 years ago

Can I split my postcard order into multiple lots?

The price for our postcards is for one lot of the quantity ordered. For example, if you have a 4"x6" postcard that has a common front, but two versions for the back, you cannot order 2,500 of one lot…

Updated 3 years ago

Can I split shipping if I order more than one product?

No, if you have a single order with multiple products then you will not be able to split ship. If you need to split ship you must place each product as a separate order and indicate the splits accord…

Updated 3 years ago

Can I track my order on your website?

Yes. By clicking on "My Orders" and signing into your account, you can check at what stage of production your job is in. You will be emailed updates as to what stage of production your order is in. F…

Updated 3 years ago

Can I update my shipping address on an existing order?

The ability to update a shipping address depends on what stage of production the order is in. Please contact one of our representatives immediately if you need to make changes to an address. Contact…

Updated 3 years ago by Marisa Sharma

Can I use USPS as my shipping method?

No, the only product that can be shipped with USPS is our free business cards. All other orders ship with UPS.

Updated 3 years ago by Marisa Sharma

Can I use my Fedex account to ship my orders?

Sorry, you cannot.

Updated 3 years ago by fitri.agarwal@4over4.com

Can I use my own shipping account?

If you want to use your own UPS account to ship your orders, please contact our Support Team for us to set-up your account to be able to do so. We do not allow for shipping on customer Fedex accounts…

Updated 3 years ago by Marisa Sharma

Can you deliver my order on an exact date?

While we make every possible effort to complete and ship out your order on or before the estimated completion date, we cannot guarantee exact shipping dates.

Updated 3 years ago

Can you merge multiple orders and ship them together?

Since we have a multiple-item shopping cart system, please use it to your advantage. We will consolidate all items in the same order in as few boxes as possible. If you have multiple separate orders,…

Updated 3 years ago

Can you rush my order?

Depending on the product you are ordering, we offer different options for turnaround times. Many products can be ready the same day! Be sure to check the page for the product you are purchasing to se…

Updated 3 years ago

Can you send out my products if I provide you with a mailing list?

We offer Direct Mail Services for Postcards and Brochures. Once selecting those options you can include a spreadsheet with the mailing data along with the artworks. For any further inquiries, simply…

Updated 3 years ago by Jessica Lowry

Do all of my shipping addresses have to be in the same state?

No, if you are shipping to multiple addresses, the addresses can be in different states.

Updated 3 years ago

Do you accomodate special shipping requirements?

We would be more than happy to look into any special shipping requests. Our goal is exemplary customer service and attention to all details. Please contact our support team via phone at (718) 932-270…

Updated 3 years ago by Marisa Sharma

Do you deliver overseas?

For a specific order please please reach out to our Support Team to see if we can assist you with your request. Please make sure to provide as much information as possible for us to be able to get ba…

Updated 3 years ago

Do you offer Freight Shipping?

Yes We Do!. Sometimes due to the weight of your order the most economical method of delivery would be via a freight service. 4OVER4.COM works with a fleet of trucking companies across the US. We can…

Updated 3 years ago by Alexis Underwood

Do you offer Messenger Service to Long Island?

Yes We Do!. However, unlike : Messenger to Queens. Messenger to Manhattan. Messenger to Brooklyn. where messenger pricing will be automatically calculated for you when checking out, messenger deliver…

Updated 1 year ago by eunice.bautista@4over4.com

Do you offer Messenger Service to Staten Island?

Updated 1 year ago by eunice.bautista@4over4.com

Do you offer Saturday Delivery?

Yes we do.. Simply reach out to our Support Team with your order number and we will look to setup your order correctly for Saturday Delivery and advise as to any extra shipping charges. Alternatively…

Updated 3 years ago by Alexis Underwood

Do you offer blind shipping for all orders?

Yes, at the payment/shipping screen of an order there is a check box to indicate that it is blind shipping.

Updated 3 years ago

Do you ship to Canada and internationally outside the US?

Global Reach with a Local Feel. No matter where your work or life takes you, you can trust us to get you what you need in true New York fashion. Here at 4OVER4.COM, we are more than happy to accommod…

Updated 3 years ago

Does 4OVER4 combine shipments?

We have a multiple item shopping cart system meaning that you can purchase different products in the same checkout process. All items added to your shopping cart will be combined into as few boxes as…

Updated 3 years ago

Does 4OVER4 offer a pricing or weight guide for shipping?

When generating an order online, you will come to a screen that reviews your order. At the bottom of this screen you will be given an approximation of boxes and weights for your order.

Updated 3 years ago by Marisa Sharma

Does 4OVER4 offer split shipments for the same order?

Yes we Do!. IMPORTANT : Split Shipments ARE ONLY possible if your order has a single item in it. If you want to split ship multiple different products, you must place a separate order for each. Instr…

Updated 3 years ago by Marlon

Does 4OVER4 ship to PO boxes?

No, unfortunately, we cannot ship to PO boxes. We can only ship to physical addresses.

Updated 3 years ago

Does your turnaround time include shipping?

No. Our turnaround time is measured as the time needed for us to complete your job and have it ready for you to either pickup, or send by courier or UPS. It is the amount of time it will take for you…

Updated 3 years ago

How can I get my order even faster?

There are a few ways to speed up the order process. Depending on the product you can select faster turnaround times, up to same day. You can also select different shipping times to speed up the arriv…

Updated 3 years ago

How can I receive an update on my order status?

In your account, you have a "Notifications" area where you can control the types of updates you wish to receive by Email, by SMS or both. By default, when you create an account, all notifications for…

Updated 3 years ago

How can I track my order?

Once your order has shipped you will be able to track it through your account. By visiting the "Recent Orders" page and clicking the drop down menu for the shipment in question you can click "Shippin…

Updated 3 years ago

How do I know if my order has been completed?

If you had selected that you would be picking up your order at our facility, you will be sent a real-time email when the order has been completed. Once you receive that email, feel free to come over!…

Updated 3 years ago by Alexis Underwood

How is my order shipped?

The shipping method and carrier is dependent on the delivery location.We ship all orders via UPS or Messenger. UPS shipping methods available are: Ground, 3-Day Select, 2nd Day Air, Next Day Air. If…

Updated 3 years ago

How is the shipping cost calculated?

Shipping cost is based on the weight of the boxes, number of boxes, and method of shipment selected.

Updated 3 years ago

How long does it take for me to get the proof for my job?

At 4OVER4.COM we have several proof options: Free Online Proof, Hard Copy Proof, and Straight to Production (Digital Proof that doesn't require your approval.) An online digital proof will be uploade…

Updated 3 years ago

How long will it take to receive my order?

The time it will take to receive your order varies based on product, turnaround time, and shipment method. Some products or quantities may take longer depending on their printing needs. You can pick…

Updated 3 years ago

How many different shipping addresses can I add for one order?

There is no limit to the amount of addresses/splits you can have in an order. Simply, you just must have enough products in the cart to divide amongst the number of addresses. If you have any difficu…

Updated 3 years ago

How much does shipping cost?

Shipping costs depend on product type, size, delivery method, and time. You will have the chance to calculate specific shipping costs for all your items once you reach the payment and shipping screen…

Updated 3 years ago by eunice.bautista@4over4.com

How secure is all your packaging?

Secure Packaging. Whether we are shipping you a large banner for a grand opening event, custom wedding invitations or postcards into the thousands for a marketing campaign, our package quality assura…

Updated 3 years ago by Emma Davis

I need my order delivered ASAP, can I pay extra for faster shipping?

Using the instant price calculator, you can both decide your print turnaround time and view your estimated delivery date. The print turnaround time reflects when the product itself will be completed.…

Updated 3 years ago by Marisa Sharma

Is there ever a chance that my order will arrive later than expected?

Although we rarely miss production schedules, the printing and pre-press process involves equipment which is subject to malfunctions and/or equipment failure. We will always do everything in our powe…

Updated 3 years ago

What are the benefits of choosing messenger as a shipping option?

One major benefit of choosing the messenger option is that in many cases, the messenger may be able to get to you faster and may be more cost effective, helping you stay within your budget. This is e…

Updated 3 years ago

What can't you deliver or ship to my PO Box?

We ship with UPS and UPS does not allow for shipments to P.O. Boxes.

Updated 3 years ago by eunice.bautista@4over4.com

What happens when I supply you with the incorrect shipping address?

If there is an error in your order simply reach out to our Support Team and we will look to resolve the issue. When a package is not delivered due to an incorrect shipping address supplied by the cus…

Updated 3 years ago by Marisa Sharma

What is blind shipping?

Blind shipping (also known as drop shipping) is typically used when you place an order from 4OVER4.COM to ship to one of your own clients. In other words, your client will believe that you are the pr…

Updated 3 years ago by Mike Lowell

What is shipping time?

Shipping time is the time that it takes for the shipping carrier to deliver your package once the printing process is completed. This time does not include the time is takes for the product itself to…

Updated 3 years ago

What is the difference between the four UPS shipping options that you offer?

Ground shipping can take 1 to 5 business days in transit depending on location. 3-Day Select takes up to 3 business days in transit. 2nd Day Air takes up to 2 business days in transit. Next Day Air t…

Updated 3 years ago

What is the maximum number of locations I can split ship my order to?

There is no maximum number. You can ship to as many locations as you wish. You will have the ability to split ship your order at the shipping screen upon checkout.

Updated 3 years ago by fitri.agarwal@4over4.com

What is your turnaround time?

Turnaround times vary by product, size, quantity, and other customizations. Most products at 4OVER4.COM can be ordered with turnarounds from 5 days to same day, depending on the size and quantity ord…

Updated 3 years ago

What methods of shipment do you offer?

We offer all UPS classes of service as well as messenger service to most parts of NY/NJ/CT. We also can schedule your job to ship with air cargo if needed. In addition, for large orders 4OVER4.COM wo…

Updated 1 year ago by Alexis Underwood

When will I get it?

Tired of worrying if you will receive your order in time?. With 4OVER4.COM's "When will I get it" widget, we eliminate the guesswork with instant access to when your order will ship and when it will…

Updated 3 years ago by Alexis Underwood

When will my order be shipped?

Your order will be shipped once you have gone through all the preliminary steps including proofs, payment, and the actual product being printed. Once it is out of production, the product will be ship…

Updated 3 years ago

Why are some items shipped separately?

Not all items can be consolidated into a single box or set of boxes. For example, certain products such as large format prints cannot fit into the same shipment as business cards or postcards.

Updated 3 years ago

Why did my order ship sooner than expected?

All of our completion and shipping dates are estimates. Oftentimes an order may ship out ahead of schedule.

Updated 3 years ago

Why is customer pick up not available for a specific product?

Because the product is not being produced at the Astoria headquarters. Due to the nature of several products in 4OVER4's expansive catalog, some items may be produced at other facilities under 4OVER4…

Updated 3 years ago

Why is my customer's address not accepted by your website?

In the case that our website is rejecting the address entered, simply reach out to our Support Team and we will look to resolve the issue. In most cases, the issue may be because of a simple typo or…

Updated 3 years ago by Marisa Sharma

Why is my delivery estimate so long?

Some of the products we offer require additional time because they have special effects such as additional bindery, folding, etc. or are a custom project. We include print turnarounds on all our prod…

Updated 3 years ago by Marisa Sharma

Why is the customer pickup option not available for my product?

The product you have selected is not produced in our NY facility. It will be shipping from one of our other out-of-state production facilities.

Updated 3 years ago by Marlon

Why was I charged a UPS address validation fee?

If the address supplied is not valid/complete, UPS will make every reasonable effort to find the correct address and deliver the shipment. An additional address correction fee of $14 will be charged…

Updated 3 years ago by Emma Davis

Why was my order returned to you?

If an address was missing an apartment, suite, or floor number it may cause the package to be sent back to us. Any other missing information and typos can cause a return as well. If your package is b…

Updated 3 years ago

Will I always receive exactly the quantity I order?

As per industry trade customs, overruns and underruns not exceeding 10% of the quantity ordered shall constitute an acceptable delivery. According to these standards, 4,500 pieces on a 5,000 order is…

Updated 3 years ago

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