Ordering

Can I add more items to an order I've just placed?

If you have just placed an order, you can edit the quantities or specifications of the products. However, it is not possible to add more products to an order you have already placed. To order more pr…

Updated 3 years ago by Alexis Underwood

Can I call to place an order?

All orders must be generated online through our website. If you have trouble doing so, you can call or email us and a customer service rep can walk you through the process over the phone.

Updated 3 years ago

Can I edit my order?

If the order has not been authorized yet for production, you can edit the details of the order from your account. This includes being able to change the quantity, paper-type, shipping address, etc..…

Updated 3 years ago

Can I have multiple cards (sets) within a single order?

Yes - in fact, we offer a "total sets" drop-down menu on some of our products including business cards and postcards. In this area, you can indicate how many sets, also known as designs you want. For…

Updated 3 years ago by fitri.agarwal@4over4.com

Can I place an order without having to create an account?

At the time of the writing of this article, a Guest Checkout is not available. You must set-up a free 4OVER4.COM account to complete an order. If you are interested in doing so, please sign up here.…

Updated 3 years ago by Marlon

Can I see multiple design variations and pick the one I like best?

Yes, via multiple proofs. We will only create a proof with the most recent artwork supplied to us for the specific product being printed. Once you have received your proofs you can then REJECT them i…

Updated 3 years ago

Can you print a different quantity than you have on your website?

Although we can try to print any custom quantity, most products are limited to the quantities listed online. If you have any further questions or requests simply reach out to our Support Team and we…

Updated 3 years ago

Can you print jobs that are not of a standard size that you offer online?

In some cases, yes. If a size is not available for a specific product it may be a custom project. Simply reach out to our Support Team and we will look to facilitate your request. Contact Support Tea…

Updated 3 years ago

How do I make my order tax exempt?

Simply reach out to our Support Team and we will look to facilitate your request. Please attach a copy of your NYS Tax Exemption or NYS Resale Certificate to the form. We can then remove the sales ta…

Updated 3 years ago

How long is a custom quote valid for?

All custom quotes are valid for 30 days unless otherwise noted. In the event you choose to go with a custom quote past 30 days, simply contact us, and we will let you know if the estimate can still h…

Updated 3 years ago

How to place an order with 4OVER4.COM

To place an order, simply navigate to the respective product page of what you wish to order. When there, select all the options that apply to your order in our Price Calculator and click "Add to Cart…

Updated 3 years ago by Emma Davis

I didn't see a place to input my discount code before I checked out. Can the discount code be added now?

If you failed to enter a coupon code at checkout, and your order has not yet been approved and paid for, please email us support@4over4.com with your coupon code and order number and we will attempt…

Updated 3 years ago by Emma Davis

I just placed my order - is it possible to change the paper or finish?

Updated 3 years ago

I want to put in a request for a custom quote. How long will it take to hear back?

To hear back regarding a custom quote it can take up to 24 and 48 business hours. We try our best to respond to all quotes as quickly as possible.

Updated 3 years ago

I've just placed my order but I need to change the shipping address, can I do that?

Updated 3 years ago

If I place an order how long do I have to cancel the order?

As long as the order has not been finalized and is not in production, then it can still be canceled.

Updated 3 years ago

Is there a discount if I reorder a previous job?

Since we do not charge setup fees to begin with (as files are already provided), there are no discounts on reprint orders. EXACT REORDER:. In the case that you do want an exact reorder , simply log i…

Updated 3 years ago by Jessica Lowry

My coupon code isn't working

If our site is not accepting your coupon code it is likely that your coupon has expired or it isn't valid for the product you are ordering. If you want to double-check, you can call our offices at 71…

Updated 3 years ago by Alexis Underwood

My order hasn't arrived. What can I do?

First, please check your order status by logging into your 4OVER4.COM account and visiting the "Recent Orders" section. If the order status says "Shipped," you can click on the "Actions" drop down me…

Updated 3 years ago

The order I received is not complete. What can I do?

In some cases, an order may have parts that ship separately. If you see in your order that the status has still not been changed to "Shipped" but you have received part of the order then the rest of…

Updated 3 years ago

What do I do if I have a custom order?

There isn't much that we can't do. With 350 standard products and over 6,000 combinations Still don't see what you want? If you can dream it we can print it!. Contact our Support Team and make sure t…

Updated 3 years ago by Alexis Underwood

What if I immediately realize I made a mistake with the information or artwork with my order after I authorized it for production?

If the order has already been authorized for production, please contact us immediately at (718) 932-2700 or at the link below to see what can be done to make a change. Contact Support Team. If the or…

Updated 3 years ago

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