If there is an issue with your order please contact us within ten days of receiving your order at complaints@4over4.com. To return the product there needs to be a reasonable cause such as a defect, error, or another quality issue stemming from our end of production. If you are uncertain about ordering a product and whether it will fulfill what you desire, we suggest you contact our support team at (718) 932-2700 or via email to Support@4over4.com To ensure that you are ordering what you desire you can also order a free sample pack. https://www.4over4.com/free-samples