In some cases, an order may have parts that ship separately. If you see in your order that the status has still not been changed to "Shipped" but you have received part of the order then the rest of the shipment will be arriving by the estimated delivery date. If you feel that something is missing from the order simply reach out to our Support Team at (718) 932-2700 or at the link below and we will look to resolve the issue. Contact Support Team at Support@4over4.com or contact us via Live Chat.